Return & Refund Policy – EGO PUFF
At EGO PUFF, your satisfaction is our top priority. If something isn’t right with your order, we’re here to make it right.
🔄 Return Policy
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You may return unopened and unused items within 40 days of delivery.
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Items must be returned in their original packaging and condition.
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Returns are free — no return shipping fees or restocking charges.
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Returns are accepted by mail only.
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Please contact us before returning any items so we can provide proper instructions and a prepaid shipping label.
Once your return is approved, we’ll email you a printable label to attach to your package.
💵 Refund Policy
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Refunds are issued within 15 days of receiving and inspecting the returned item(s).
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All refunds are processed back to your original payment method.
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You’ll receive a confirmation once the refund has been initiated.
📬 Start a Return
Need to return something?
👉 Contact Us Here
Be sure to include your order number and the item(s) you wish to return. Our support team will walk you through the process and send your prepaid return label.
